Transfers from and to Burgas Airport
Enjoy a comfortable and safe journey from and to Burgas Airport. We offer competitive prices and professional service.
The company "Burgas Taxi Transfer" LTD is a legal entity, owner of the website https://taxisunnybeach.com, registered in Bulgaria, with registered office and management address in Burgas, 36 "Slaveykov" Str., registered in the Commercial Register of the Republic of Bulgaria with UIC: 204283895.
A client can be any natural person over 18 years of age or a legal entity that makes a valid reservation and pays for the rental of a car with a driver (transfer). A valid reservation can be made in written form through the order form on the website or via an online message to the indicated phone or online messengers. Before filling out the reservation form, every client must review the content of these general terms and conditions and explicitly confirm that they are familiar with them and accept their content.
In case the reservation concerns multiple passengers, it is assumed that the person making the reservation confirms on behalf of the other passengers. The company reserves the right to refuse a transfer to a person who is visibly intoxicated or under the influence of drugs, or whose behavior is considered a threat to the driver and the vehicle. In the event that the client's flight is canceled, delayed, or redirected to another airport, we must be informed of the new arrival time and location promptly. If the notification is made too late, the client must make a new request.
We can perform a transfer from the new arrival point only if we have the capability and only if the client agrees in writing to pay all additional costs for it. Smoking, eating, using drugs, and consuming alcoholic beverages are strictly prohibited in the vehicle. If the client and/or accompanying persons are visibly intoxicated and show aggression toward the driver or third parties, the driver may refuse to perform the transfer.
All vehicles used for the service "rental of a car with a driver" (transfer) are insured according to Bulgarian law and hold valid insurance policies at the time of the service. All vehicles used for the service "rental of a car with a driver" (transfer) meet all local, regional, and national health and safety requirements under Bulgarian law. All prices stated on the website or agreed with the client in writing are final and not subject to change.
The contract for the rental of a car with a driver (transfer) between the client and the company is deemed concluded from the moment the client makes a valid payment for the service or makes an advance reservation. The client receives a confirmation of the reservation at the email address or phone number provided by them in the reservation form.
Each client must complete the necessary information in the reservation form, providing full, accurate, and true information regarding the travel date, airport, city, number of passengers, and exact departure time. Babies and children are included in the total number of passengers and their inclusion in the reservation form is MANDATORY. The company accepts reservations for transfers made no later than 24 hours before the planned transfer time.
Before the service is provided, the client must provide the company with a paper confirmation of the reservation. In case you have not received a reservation confirmation via email, even though you made a valid payment, or if you forget (lose) it, please contact us immediately via our email office@taxisunnybeach.com or by phone at +359 8778 333 91.
In addition to the reservation confirmation, the client receives an invoice for the payment made. Payment is made locally in cash to the driver or to a representative of the company meeting the passenger before the transfer takes place. Prepayment of the entire contract amount via bank transfer is also accepted.
Each client's luggage must be indicated in advance on the reservation form. The company will assess based on the luggage size and number of passengers which vehicle will be suitable for the journey. For any luggage exceeding the indicated dimensions, such as bicycles, wheelchairs, strollers, golf equipment, and others, the client must explicitly inform when filling out the form.
Changes to an already confirmed reservation are possible only if requested by the client no less than 24 hours before the start of the transfer and are confirmed by us at the email address provided by the client. If the client wishes to make changes to the reservation, they must inform us no less than 24 hours before the start of the transfer.
Although we will make an effort to accommodate these changes, we do not guarantee that we will be able to fulfill such requests. Reservations for transfers with incorrect start dates or times due to a client error may not always be processed if the error is reported less than 48 hours before the transfer start date. Changes are also possible during the service performance, leading to additional fees depending on the changes requested by the client.
All cancellations must be sent in writing to our corporate email: office@burgas.taxi no less than 24 hours before the start of the transfer, or by phone, as stated on the company website. A cancellation given verbally to a company representative (e.g., driver) or in writing to other email addresses will not be considered valid.
The company driver meets the client at the designated location and time specified in the reservation. In the event that a representative of Burgas Taxi Transfer LTD cannot be found at the meeting place, the client must immediately call the phone numbers provided on our website. If such a phone call is not registered in the office of Burgas Taxi Transfer LTD, the request is considered cancelled due to NO-SHOW by the client. In this case, the client is not entitled to a refund and must pay the full amount for the transfer.
The driver must be at the meeting place exactly at the agreed time to wait for the client. If the client is delayed by more than 1 hour after the flight lands due to reasons beyond their control (e.g., luggage delay, document issues) and timely notification to a representative of Burgas Taxi Transfer LTD is not made, then we are not liable to compensate the client for the non-performance of the transfer.
The driver must be at the location (hotel, private house, or other pre-arranged location) at the agreed time and wait for the client up to 20 minutes. If the client does not show up at the agreed location and is delayed by more than 20 minutes without timely notification to a representative of Burgas Taxi Transfer LTD, then the company is not responsible to compensate for the non-performance of the transfer.
When booking a transfer, the client must consider the information published on the website https://taxisunnybeach.com regarding the transfer duration for the relevant destination and allocate sufficient time for its completion. The information published on the website is only indicative and for the convenience of the client; we are not responsible and do not owe compensation for losses suffered by the client (e.g., missed flights, trains, buses) if the client has not allocated sufficient time to complete the transfer and all related procedures.
We are not responsible for losses suffered by the client (e.g., missed flights, trains, buses, etc.) due to delays on their part.
We will make every necessary effort to meet the client at the agreed location and time, but we are not responsible and do not owe compensation for losses suffered by the client (e.g., missed flights, buses, trains) if, due to reasons beyond our control caused by unforeseen events (e.g., traffic accidents, road closures due to civil protests, landslides, adverse weather conditions, etc.), we fail to perform the service on time.
Burgas Taxi Transfer LTD is not responsible for any additional costs incurred by the client and accompanying persons as a result of the non-provision of the transfer service in this case.
In case of a vehicle breakdown during the transfer, we undertake to fix the breakdown as quickly as possible or replace it with another vehicle, but we do not owe compensation for losses suffered by the client (e.g., missed flights, buses, trains, etc.) due to delays in executing the transfer.
We are not liable in cases of force majeure circumstances, described as events that we or our subcontractors could not foresee or prevent, such as: terrorist activity, strike, war or threat of war, riot, civil conflict, natural or nuclear disasters, adverse weather conditions, fire, etc.
For "force majeure circumstances" under these terms and conditions, the following unforeseen and unavoidable circumstances shall be considered: technical breakdown of the vehicle leading to a delay in arrival at the specified time; severe weather conditions – heavy rain, storm, flood, hail, earthquake, landslides, and other natural disasters; the carrier's need to obey police orders; accidents and other incidents on the road; fire, explosion, acts of terrorism, riots; strikes by third parties; closed roads due to accidents, disasters or other reasons, etc.
To keep the vehicle in which they travel clean and not to damage it. To inform us when registering the transfer request if they intend to travel with extraordinary luggage – ski equipment, golf clubs, surfboards, bicycles, baby strollers, pets, etc., so we can provide a suitable vehicle.
We reserve the right to refuse a specific request if the number of passengers and their luggage cannot fit under normal conditions in the booked car model. In this case, the client is not entitled to claim compensation unless they have previously requested written confirmation from us that the booked vehicle is suitable for the number of passengers and their luggage.
In case of transporting pets, if they are not in a special transport cage for animals, the driver has the right to refuse the transport and our company is not liable to compensate the client for this.
In case of problems with the provided service – transfer, the client must immediately inform us at the phone numbers indicated on the booking voucher. We will do our best to resolve the problem in the best possible way. If the client does not notify us promptly upon the occurrence of a problem and does not provide a working contact phone, this will affect our ability to resolve it later, and we are not responsible.
The client must indicate in the online reservation the number and type of child seats required for their journey. We are not responsible for delays in the execution of the transfer if the client has not complied with this condition.
We or our officials (directors, employees), representatives (subsidiary or related companies, and partners) are not liable for: any criminal, special, indirect, or consequential losses or damages; loss of production, loss of profit, loss of revenue, loss of contract, loss or damage to clients or reputation, loss of claims; for any inaccuracies related to the website https://taxisunnybeach.com (including prices); for the provided services or offered products; for any damages, losses, or costs incurred by the client, for which liability is sought or paid, arising from or related to the use, inability to use, or delay of our services, or for any (personal) injuries, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs incurred, or for which liability is sought or paid by the client, regardless of whether due to (legal) actions, errors, unfulfilled obligations, (general) non-performance, intentional crime, omissions, non-performance, distortions, violations, or non-performance of overt obligations (in whole or in part) of the hotel (its employees, directors, agents, representatives, or related companies); including for any (partial) cancellation, double booking, strikes, force majeure circumstances, or any other event beyond the control of the company (war, threat of war, terrorist activity and its consequences or threat of such activity, unrest, action of any government or other national or local authority, industrial incident, strike, natural or nuclear disaster, fire, adverse weather conditions, traffic accidents, etc.).
If our clients experience problems during their travel that cannot be resolved locally by a representative of Burgas Taxi Transfer LTD, they must notify us in writing by email sent to office@burgas.taxi. Please ensure that you have written all the details about the respective case, so we can take appropriate measures to resolve this problem as soon as possible.
These General Terms and Conditions are published on the website https://taxisunnybeach.com and may be modified at any time, with the changes published online and accessible to the client.
The General Terms and Conditions applicable to the transfer service are considered to be those in force at the time the client makes the reservation. These General Terms and Conditions together with the issued booking voucher constitute the entire agreement between Burgas Taxi Transfer LTD or its partners and the client.
By checking the "I agree with the General Terms and Conditions" box in the online reservation form, the client confirms that they have read them, understand their content, agree with them, and officially accept them.
Burgas Taxi Transfer LTD may transfer its rights and obligations under this contract in whole or in part, if necessary. All disputes between the parties related to these General Terms and Conditions should be resolved in a spirit of goodwill and mutual understanding, and if this proves impossible, the dispute will be referred for resolution under the Civil Procedure Code of the Republic of Bulgaria. The applicable law for resolving disputes is Bulgarian law.
These General Terms and Conditions come into force on 01.01.2026.